Why Business Teams Fail & How to Avoid It : Strong Leadership Skills For Employee Engagement & High Performance

Business Leadership Demonstrated Through the "Yes- And..." Game

Do Your Team Members Play The “I’m Right – You’re Wrong” Game?

This week I want to address a situation that seems to come up far too frequently.  This one has to do with how your team members react and respond to others on your team.

This is the game where when two people disagree on how to handle a situation or they have different opinions on what the focus or priority should be, they begin to take sides on the issue.

So how do you get rid of the “I’m Right – You’re Wrong” attitude in your business?  My preferred approach is to change the game we are playing.  Rather than allowing team members to play the “I’m Right – You’re Wrong” game, I want you to introduce them to the “Yes- And…” Game.

Dissatisfied Business Customers - Responding With Strong Leadership

How Do You Respond When Your Customer is Dissatisfied?

This week I want to talk about something that came up for a few of my clients over this past month that I thought was worth your time and attention.  It has to do with how well we serve and support our customers – something that we are all very interested in – or SHOULD be very interested in.

If you’re like most business owners I know, there are always a handful of customers who have been disappointed in how they have been treated, the speed of their service or delivery, or the quality of the product or support they recently received.

What’s your typical response when this happens?

Business Tune Up Assessment - Part 3

How Solid are Your Financials and How Strong is Your Team?

This week is the third and final week of the three-week Business Tune Up we launched in honor of the 2024 Tour de France bike race. 

This week, we’re going deep into the engine and fuel for your business – your Financials and the Team you have assembled to execute your strategy and serve your customers.

If you want to be among the ELITE business owners, these MUST be a priority for you!

Business Tune Up Assessment – Part 2

Are Your Bike Tires Getting Good Traction On the Road?

Today we’re covering your Business Tune Up – Part 2.  We’re going to focus on the part of your business where the rubber LITERALLY meets the road – the front wheel and back wheel of your bike – your business.  The front wheel of your bike represents your ABILITY TO WIN NEW CUSTOMERS.  The back wheel of your bike represents SERVING YOUR CUSTOMERS.

OK?  You ready to dive in?  Let’s get started!

Business Tune Up Assessment – Part 1

Could Your Business Use a Tune Up Right About Now?

This week and then for the next two consecutive weeks, I’ll walk you through the critical parts of your business that need to be looked at and “tuned up” from time to time to make sure your business – and YOU – stays in tip-top condition so you can RIDE HARD and RIDE FAST!

As we go through each part or component of your bike – your business – I’m going to share a statement and ask you to rate yourself on a scale of one to five – with one being a LOW score – meaning you’ve got lots of tuning up to do on this - and 5 being a HIGH score – meaning you’ve got this in pretty good shape already.

OK?  You ready to dive in?  Let’s get started!

Demonstrating Strong Business Leadership - What’s Holding You Back?

What is it that is Holding You Back?

This week I want to share a book recommendation that I found to be a resource I wish I had found many years ago. 

Each page of the book contained a single quotation and had lots of white space.  He suggested it was a PERFECT book for a guy – someone who doesn’t really like to read novels or lengthy how-to books. 

This book can be your “pick me up” boost whenever you’re stuck or frustrated with your progress.

104 - Benchmarking your Toughest Competitors

Is Your Competition Using Your Business as the Benchmark Standard?

This week I want to explore the concept of benchmarking and how to best use it to make your business better.  It’s a common practice that most seasoned business owners use to measure how well they are performing against their toughest competition. Today I want to give you a simple 5 step process that you can follow to set the standard for your industry.

103 –Why Commission Models Don't Work

Is Your Compensation Structure Promoting the Teamwork You Need in Your Business?

One conclusion I’ve come to – with little reservation – is that commission-based compensation structures don’t work all that well for creating a business that will be successful over the long term.

But you may be wondering – what SHOULD your compensation structure look like – to avoid these 4 negative effects?  Glad you asked!  That's what I will share with you in this episode.

102 – Creating a Firm Foundation

Have You Built a Firm Foundation for Your Business?

Today I want to share with you the five (5) key elements that I believe go into creating the foundation for any business.  You may want to grab a pen and paper so you can write these down – because when we’re done, you’re going to want to spend some time reflecting on your business and perhaps even adding some details to these 5 key elements in your business.

101 – Qualifying New Prospects

How effectively are you Qualifying your New Prospects?

It’s not uncommon for me to hear that the biggest issue or challenge a business owner is facing is the need to gain new customers.  Many businesses have their team assembled, they have their product or service ready to go, and all they need to make the business work is to find and secure more customers. So this week I want to tackle one of the bigger challenges – Qualifying new prospects.