Why Business Teams Fail & How to Avoid It : Strong Leadership Skills For Employee Engagement & High Performance

Creative Customer Engagement

What Have You Done Recently to Get CREATIVE with Your Customer Engagement?

This week I want us to focus on CREATIVE customer engagement strategies. And I want to do this by using the model that we learned from the new kings of baseball – The Savannah Bananas!

I’m not asking for a huge effort – just small incremental improvements that will build upon one another to make your customer experience the very best in your industry!

Listen in and learn how.

Creating a GREAT Team Culture

What are You Doing to Create a GREAT Team Culture?

Today’s topic is – CREATING A GREAT TEAM CULTURE.

Don’t hide behind the culture of the world around us. Put in the effort necessary to create the culture that YOU want and your CUSTOMERS deserve!

Today's episode will help you get started.

Position Agreements

Does Everyone On Your Team Know What is Expected Of Them?

Today I want to discuss a topic that is often overlooked or assumed, but rarely crystal clear – THE EXPECTATIONS YOU HAVE FOR YOUR TEAM MEMBERS.

If you want your team members to be 100% in alignment with your expectations and desires for them, this position agreement approach will do the trick nicely. I’ve never had anyone balk at the idea. In fact, I’ve found that employees find it REFRESHING to know with clarity what it will take to WIN.

Today's episode will help you know how.

Sharing Customer’s Wins

How Often do you Share your Customer Wins?

Our topic today is one that we can all agree is fun, energizing and uplifting  – SHARING CUSTOMER WINS.

Honestly, this may be the easiest and best way for us to tell our story and make others feel great in the process.  But far too often, we are too focused on OUR situation and we totally forget about the wins of those who are keeping us in business – our customers!

Today, we're going to fix this!

Sharing Your Profits

Are Your Employees Fired Up About You Making More Profit?

Our topic today is one that often creates anxiety, confusion and uncertainty for business owners  – SHARING YOUR PROFITS. 

I saw first-hand how powerful a motivator this is when I was running a manufacturing business.  So I thought that rather than walk you through a step-by-step how-to discussion, I would share the story that I lived out in hopes that it might speak to you directly.

Come on and join me!

Your Organization Structure

Does Your Organization Structure Inspire Your Team to Grow and Stay With You Long Term?

Our topic today is one that you may think is boring or unimportant – YOUR ORGANIZATION STRUCTURE.  But before you tune out, I want you to know THIS topic may be the biggest missed opportunity you have to energize and inspire your team!

In this episode, I want to give you a few very practical thoughts on how you can make that happen with just a few simple changes in what you are probably doing already.

Getting Customer Feedback

Are You Regularly and Consistently Getting Customer Feedback?

Our topic today is one that many people have differing opinions about – GETTING CUSTOMER FEEDBACK.

Here’s a very interesting statistic – when consumers were asked WHY they would stop doing business with one company in favor of another, the overwhelming answer was that the company they were using today didn’t really CARE whether they stayed with them or not!

Today I want to help you think through some alternatives and design a customer feedback process that will let your customers know you truly do CARE about them being a satisfied customer for life!

Aligning Your Compensation and Rewards

Are Your Compensation & Rewards Programs Aligned with Your Values and Desired Behaviors?

In this episode I want to discuss a topic that I’m pretty sure will ruffle a few feathers – THE ALIGNMENT OF YOUR COMPENSATION AND REWARDS PROGRAMS.

Some might suggest this is a topic that I should avoid. But I think it’s a topic that has the opportunity to give you a HUGE advantage over your competition – particularly if you get the alignment right.

When this alignment is solid, YOU get what you want as a business owner, your customer gets what they want, and your team gets what they want – a win in all directions!

Today, we're going to discuss how to make this happen.

Your Customers’ Biggest Challenges

Are You Solving Your Customers’ Biggest Challenges?

This week I want to discuss a topic that I would argue is the essence of why you’re in business today – UNDERSTANDING AND SOLVING YOUR CUSTOMERS’ BIGGEST CHALLENGES.

Just imagine your business getting stronger, better, faster and your promise becoming more “iron-clad”.  Customers and prospects will see you as someone who “gets them” because you’ve said SPECIFICALLY what you know they hate – and you won’t let that happen when they do business with you!

How cool would that be!  Listen in today to learn how.

Setting Individuals Up for Success

Are You Setting Up Your Team Members for Success?

Our topic this week is one of the most impactful things you can do to make your business grow – SETTING YOUR TEAM MEMBERS UP FOR SUCCESS.

What we do to help make our employees more successful will be returned to us as they make our customers more satisfied and as a result, our business will be more successful. 

It’s a win/win/win scenario!  This week, we'll show you how to make that happen.