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Are you stuck trying to grow a high-performance team for your business so you can focus on your business owner responsibilities? Welcome to the show that helps small business owners hire, grow, and develop a radically-engaged team that will run the business for you, reducing your stress, boosting your profits, and letting you fully enjoy being the business owner. You’ll discover techniques to attract and hire top talent, ways to transform your team into a powerhouse of engagement, and shift from being the hands-on operator to a strategic leader focused on new growth opportunities. With over 18 years of experience, host Rich Allen has guided countless business owners in building strong, profitable teams that drive success and fulfillment. To learn how to take your team from Average to Exceptional, listen to fan-favorite episode # 229. You need to master these 7 Keys to achieve the transformation you’ve been seeking. A podcast that helps business owners master business management, hiring employees, and employee management by refining their hiring process, enhancing leadership skills, and developing high-performance teams, all while addressing employee needs, business growth, organization, strategy, and the stress that comes with building a successful business.
Episodes
Friday Dec 30, 2022
Friday Dec 30, 2022
Does Your Sales Process Consistently Result in Securing Your Ideal Customer?
When I think about making this next year BETTER than this last year, my mind immediately goes to the part of your business that probably needs the most attention – your ability to WIN NEW CUSTOMERS.
If you follow this advice your new year will start off STRONG and by next year-end you’ll be sharing stories about how AWESOME your customers were – because they all represented your Ideal Customer!
Friday Dec 23, 2022
Friday Dec 23, 2022
How do you Make Things Right when you screw up with a Customer?
Our topic this week is one that no one enjoys or looks forward to, but one that all of us have to deal with from time to time. It’s the reality that no matter how good we are at serving our customers, inevitably there will be situations where our customer is disappointed with us – with our product or our service or how they were treated by someone on our team.
The reality is we all wish they NEVER happened, but we all know they will. So better to be prepared and have a well-thought-through plan of action when the inevitable happens.
Friday Dec 16, 2022
Friday Dec 16, 2022
What Makes Your Business a SPECIAL Place to Work?
This week I want to talk about your “insider secrets”. You know, those things that only someone who is on the “inside” would know about your business.
Done right, these kinds of insider secrets can set your business apart from any other in the mind of your team members. It will make them feel super special and will make them want to stay with you for the long term.
Friday Dec 09, 2022
Friday Dec 09, 2022
How do you Decide Which Marketing Strategies are the RIGHT ONES for Your Business?
This week I want to spend a bit more time on that front wheel – and specifically, I want to spend our time focused on the SPOKES of the front wheel – your Marketing Strategies.
Friday Dec 02, 2022
Friday Dec 02, 2022
Are You CONSISTENTLY Performing Better Than Your Toughest Competition?
TODAY I want to shift our focus and look OUTWARD – to our competition. And not just to any competitor, but to our TOUGHEST competition.
You see, beating your toughest competitor requires you to do some serious thinking and planning in advance of the race itself. It doesn’t just happen on race-day.
Friday Nov 25, 2022
Friday Nov 25, 2022
Are Your Employees Thinking Seriously About Their FUTURE Role with Your Business?
This week I want to focus our attention on a topic that doesn’t come up in normal business conversation very often – that is - getting your current employees to think of and focus on the expectations of their FUTURE position with your company.
Your team members WANT to be able to see their future – and most of them want that future to be with YOUR business – otherwise they wouldn’t be there today!
Friday Nov 18, 2022
Friday Nov 18, 2022
How Robust is your Set of Processes for Winning New Customers?
This week I want to focus on the front wheel of your bicycle – the processes necessary to consistently and confidently Win New Customers.
It turns out that there are also three main elements that must fit tightly together for you to be able to consistently and confidently win new customers for your business. In today's episode, we're going to explore them each in detail.
Friday Nov 11, 2022
Friday Nov 11, 2022
What Process are you using to Consistently Review and Improve Your Critical Business Processes?
Our topic this week is one that I consider to be a “silver bullet” when it comes to beating your toughest competition – implementing a process to consistently and regularly review and improve your critical business processes.
I can assure you, if you get this right, your team members would not only embrace change, they would THRIVE on change! THAT’S our goal with continuous improvement.
Friday Nov 04, 2022
Friday Nov 04, 2022
How active are you and your team in your community?
This week I want to encourage you to be intentional about using your talents and resources to make a positive impact on your community.
If you’re sitting there thinking that SOMEDAY we SHOULD get more engaged in our community – quit waiting around! I'm going to show you how in this episode.
Friday Oct 28, 2022
Friday Oct 28, 2022
What are You Doing to Encourage EVERYONE on your Team to Take Personal Responsibility for their Performance?
This week I want to challenge your thinking and ask you drop your defenses as we discuss creating an organization based on OWNERSHIP rather than trying to hold people ACCOUNTABLE.
I can assure you that if you adopt these concepts in your business, not only will your business results improve, but your enjoyment of the business with go through the roof!